Legal

General Terms and Conditions

Taksi.sk Club — terms of membership and use of benefits

Effective from 1 September 2026

Article I. Definitions

1. Where the following capitalised terms are used in these Terms, they have the meanings set out in this article:
   1. Terms means these general terms and conditions.
   2. Operator means [company name], with registered office at [address], company ID: [ID], registered in [register and entry], which operates the Club.
   3. Club means the Taksi.sk Club membership programme operated by the Operator, which provides Benefits to its Members under these Terms.
   4. Website means taksi.sk including its language versions, through which membership and a Benefit may be requested.
   5. Member means a natural or legal person whose Membership has come into existence under Article III.
   6. Membership means the Member's right to use the Club's Benefits to the extent and under the conditions set out in these Terms.
   7. Membership Fee means the amount paid by the Member for Membership according to the price list in Article V.
   8. Benefit means what the Club provides to the Member as part of Membership, in particular arranging a ride on the route chosen by the Member.
   9. Partner means a third party which, on the basis of a contractual relationship with the Operator, arranges rides for Members as part of a Benefit and which holds all authorisations required for that activity.
   10. Driver means the natural person who carries out the ride on the Partner's behalf.

Article II. Purpose and subject matter

1. These Terms govern the mutual rights and obligations relating to Membership in the Club and to the use of Benefits.
2. These Terms also govern the rules for using the Website. The Member must read these Terms before submitting a membership request, agree to them and comply with them for the entire duration of Membership.
3. Through the Website the Operator provides the option to request Membership and a Benefit.
4. The ride forming part of a Benefit is carried out by a Partner. The Operator is responsible to the Member for the proper provision of the Benefit under Article VII.

Article III. Start and duration of Membership

1. Membership comes into existence by submitting a request through the form on the Website, by telephone or by e-mail, its confirmation by the Operator, and payment of the Membership Fee.
2. The Operator confirms receipt of the request as a rule within 30 minutes. Upon confirmation, Membership is deemed to exist and the Benefit is reserved for the agreed time.
3. Membership is concluded for the period of using one Benefit unless the parties agree otherwise.
4. When submitting a request, the Member must provide true and complete details, in particular name, telephone number, e-mail, pick-up address, destination address, date and time, and number of passengers. The telephone number is a mandatory detail — the Operator uses it solely to contact the Member in connection with the Benefit, in particular in the event of a change of time, a delay or an unforeseen circumstance.
5. If the Operator finds that the Member has provided untrue or incomplete details, it may decline or terminate Membership.
6. Members' personal data are processed in accordance with the privacy policy and generally binding legal regulations.

Article IV. Rights and obligations of the Member

1. The Member is entitled to use the Benefit to the extent set out in these Terms and at the time confirmed by the Operator.
2. The Member undertakes in particular to:
   1. provide true details and be at the agreed place at the agreed time,
   2. behave during the Benefit so as not to cause damage to the vehicle or harm to other persons,
   3. follow the Driver's instructions concerning the safety of the journey, including the use of seat belts,
   4. give advance notice of oversized luggage, an animal, or the need for a child seat.
3. The Member acknowledges that the Driver may refuse to carry a person who is visibly under the influence of alcohol or another intoxicating substance, behaves aggressively, or whose condition would endanger the safety of the journey. In such a case the Membership Fee is not refunded.
4. The Member is liable for soiling or damage to the vehicle beyond ordinary wear and tear and must compensate the actual damage.

Article V. Membership Fee and Benefits

1. The Membership Fee is determined by the route of the chosen Benefit. The fee is set per vehicle, not per person, and is final.
2. Price list of Membership Fees (vehicle for 1–4 passengers):

   Route	Fee	Vehicle for 5–7
   Within Bratislava (up to 25 km)	€29	€38
   Bratislava ↔ Vienna Airport (VIE)	€69	€90
   Bratislava ↔ Vienna city centre	€99	€129
   Bratislava ↔ Brno (BRQ)	€159	€207
   Bratislava ↔ Budapest (BUD)	€229	€298
   Bratislava ↔ Prague (PRG)	€349	€454
   Bratislava ↔ Košice (KSC)	€399	€519

3. All routes apply in both directions for the same Membership Fee. If the Member books the return leg together with the outbound trip, the Membership Fee for the return leg on routes between Bratislava and Vienna or Schwechat Airport is reduced by €10.
4. A vehicle for 5 to 7 passengers carries a surcharge of 30 % of the route fee. The surcharge is included in the amounts in the third column of the table.
5. The Membership Fee includes motorway tolls and vignettes in Slovakia, Austria, the Czech Republic and Hungary, as well as fuel and the Driver's work.
6. The Operator charges no surcharge for night journeys, weekends or public holidays.
7. A route not listed in the price list is quoted individually on request by e-mail or telephone.
8. The Membership Fee may be paid by card in the vehicle, in cash (EUR) or by bank transfer. For legal entities the Operator issues a document with invoicing details.

Article VI. Using the Benefit, waiting and cancellation

1. The Member should request a Benefit as a rule 24 hours before the required time. For a shorter notice the Operator recommends calling +421 944 388 013.
2. For departures from Bratislava to an airport we recommend choosing a pick-up time at least 2.5 hours before the scheduled departure. For departures from other places, the travel time to Bratislava must be added. The Operator is not liable for a missed flight caused by choosing too late a time.
3. The Operator reserves the right to postpone the pick-up time by a maximum of 15 minutes in the event of unforeseen circumstances such as traffic congestion, delays or technical problems. The Operator informs the Member of any postponement by telephone.
4. Waiting at the Member's address is free for the first 15 minutes. Waiting beyond that is charged at €20 for each commenced half hour.
5. Waiting at the airport on arrival is free of charge. If the Member provides a flight number with the request, the Operator tracks the flight and adjusts the pick-up time to the actual landing time.
6. The Member may cancel Membership free of charge no later than 24 hours before the agreed time of the Benefit. In the event of a later cancellation or if the Member fails to appear at the agreed place, the Membership Fee is not refunded.
7. Cancellation is to be sent by e-mail to taksi@taksi.sk or made by telephone.
8. If the Operator is unable to provide the Benefit, it informs the Member without delay and refunds the Membership Fee in full within 14 days.

Article VII. Liability and Partners

1. The ride forming part of a Benefit is carried out by a Partner through its Drivers.
2. The Partner is responsible in particular for:
   1. the proper and safe performance of the ride,
   2. damage to health or property caused by the operation of the motor vehicle, in particular in connection with a traffic accident or damage event caused by the Driver.
3. The Partner must hold, at all times, the authorisations required for its activity and maintain statutory motor third-party liability insurance. Upon loss of any authorisation it must inform the Operator without delay and stop providing Benefits.
4. The Driver undertakes to observe traffic regulations and rules of courteous conduct towards Members, and not to damage the Operator's good name.
5. The Operator is not liable for damage arising from incorrect or incomplete details provided by the Member, nor for circumstances excluding liability under generally binding legal regulations.
6. The Operator is not liable for items left behind in the vehicle. Items found are kept and the Member is informed at the telephone number provided.

Article VIII. Complaints

1. The Operator is responsible for the proper provision of the Benefit and accepts complaints by e-mail at taksi@taksi.sk or by telephone.
2. A complaint must be made without delay, at the latest within 5 working days of the day the Benefit was provided or Membership cancelled.
3. The Operator undertakes to settle a complaint without delay, in complex cases within 3 working days of the day it was made, and at the latest within 30 days of its receipt. Upon receipt the Operator issues the Member a confirmation of receipt.
4. Members must provide the cooperation needed to clarify the complaint made.

Article IX. Supervisory authority and alternative dispute resolution

1. The supervisory authority in matters of consumer protection is:

   Slovenská obchodná inšpekcia (SOI), Inšpektorát SOI pre Bratislavský kraj,
   Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, Slovak Republic

2. A Member who is a consumer has the right to approach an alternative dispute resolution body in order to protect their consumer rights. To submit a proposal they may use the online dispute resolution platform available at ec.europa.eu/consumers/odr.
3. Alternative dispute resolution may be used only by a consumer (a natural person) who, when concluding and performing a consumer contract, is not acting within the scope of their business activity, employment or profession. It applies only to a dispute between a consumer and a seller, with a value exceeding EUR 20, arising from a consumer contract concluded at a distance.
4. An alternative dispute resolution body under § 3 of Act No. 391/2015 Coll. may require a fee of up to EUR 5 including VAT for commencing the resolution of a dispute. A proposal may be submitted in the manner specified under § 12 of Act No. 391/2015 Coll.

Article X. Final provisions

1. Legal relationships not expressly governed by these Terms are subject to the applicable legal regulations of the Slovak Republic, unless provided otherwise.
2. The governing law for the resolution of disputes is the law of the Slovak Republic and the competent courts are the courts of the Slovak Republic. If the Member has no residence, place of business or registered office in the Slovak Republic, the competent court is the court of the Slovak Republic determined by the Operator's registered office.
3. If any provision of these Terms becomes invalid or ineffective, the Operator may replace it with a provision closest in content and purpose to the original; such invalidity or ineffectiveness does not affect the validity and effectiveness of the remaining provisions.
4. The Operator may amend these Terms at any time. Memberships already confirmed are governed by the version of the Terms in force at the time of confirmation.
5. These Terms and any amendments become effective upon publication on the Website.
6. The Member may contact the Operator at any time with questions at taksi@taksi.sk or +421 944 388 013.